Motorola DCX700 Guide de l'utilisateur télécharger pdf (Page 10)

9DCX700 Quick Start Guide

Troubleshooting

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call your service provider for assistance.

Problem — If this occurs: Solution — Then do one of the following:

The set-top will not

power on

The set-top may have received a software update and may not power on while the new software is being •

installed. Try again in a few minutes.

Verify that the AC power cord is connected to the set-top and an AC outlet. Unplug the set-top from the AC •

outlet and plug it back in.

If the set-top is connected to a switched outlet on another unit, verify that the unit is powered on. Unplug the •

power cord from the set-top’s AC outlet and plug it back in. Use an unswitched outlet, if possible.

The remote control does

not work

Verify that the remote control is in STB mode.•

Verify that there are no obstructions between the remote control and the set-top. Aim the remote control •

directly at the set-top front panel, not the TV or VCR.

The angle between the remote control and the set-top may be too large. Stand in front of the set-top and not •

too far to either side.

Press and release operation keys one at a time, ﬁrmly and deliberately.•

Check the batteries in the remote control. Install new batteries if needed.•

There is no audio when

viewing cable channels

Verify that the mute button on the remote control has not been pressed. Press MUTE on the remote control •

to restore sound.

If the set-top audio output is connected to the TV, verify that the mute button on the TV has not been pressed.•

If the set-top audio output is connected to a home theater receiver, verify that the receiver is set to the •

appropriate input source and the mute button on the receiver has not been pressed.

Verify that you have the correct cables for the audio connections.•

Verify that the audio cables are ﬁrmly connected between the set-top and the audio playback device (TV, •

receiver, DVD player, etc.).

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Motorola DCX700 Guide de l'utilisateur Page 10