SB3100Cable ModemInstallation ManualSURFboard®
The five front-panel LEDs provide status and activity information as illustrated in Figure 2-2:13452Table 2-1 describes the front-panel LEDs:1 Power F
If an error occurs:During the startup, the specific LEDs is off. For example, if the downstream channel is notacquired, the RECEIVE LED goes from flas
Table 2-2 describes the rear-panel connections:1 ACT Flashing LED indicates data transfer over the Ethernet connection.2ENET This port provides data t
This section provides instructions for cabling the SB3100 and checking its operation. Tocomplete the installation, you must:Connect the cablesConfigur
To install the SB3100:Connect the coaxial TV cable to the SB3100 connector marked CABLE and the other end tothe cable outlet or splitter. You may need
The SB3100 can easily serve as a gateway to the Internet for up to 32 users. The users must beon the LAN and the SB3100 must be attached to the LAN an
The SB3100 contains all necessary software. The computer must be configured for TCP/IP andhave an IP address assigned. The basic instructions are prov
Click Add. The Select Network Component Type window is displayed as illustrated inFigure 3-4:Double-click the Protocol option. The Select Network Prot
Click OK. The Network window is displayed as illustrated in Figure 3-6:Click TCP/IP on the Network window. If you have more than one TCP/IP entry, cho
Click Properties. The TCP/IP Properties window is displayed as illustrated in Figure 3-7:Select the IP Address tab.Click Obtain an IP address automati
To check the computer IP address:On the Windows Desktop, click Start. The pop-up menu is displayed.Select Run and the Run dialog box is displayed as i
Click Renew, if an IP address is not displayed, has all zeros (Win95), or has the words “IPAutoconfiguration Address” (Win98) as shown in Figure 3-10.
Type http://192.168.100.1/config.html in the URL address line and press ENTER. TheConfiguration window is displayed as illustrated in Figure 3-11:Type
To upgrade the SB3100 over the cable network:Load the new firmware on the headend TFTP server in the same directory as the TFTP logfile.Modify the DOC
SNMP can also be used to update the SB3100. The following lists the steps and provides theexpected results. The SB3100 must be on and registered.The f
In the root window, choose SNMP MIB Browser from the Misc pull-down menu to start thebrowser.Type <IP address of the CM> in the browser IP Addre
This section provides step-by-step instructions to use the SB3100 HTML user interface. Thewindows —Help, Startup, Signal, Addresses, and Logs — provid
Click Startup at the bottom of the HTML window and the Configuration Manager Startupwindow is displayed:It provides a power-up status for each item on
Click Signal at the bottom of the HTML window and the Configuration Manager Signalwindow is displayed:This window provides the current downstream and
Click Address at the bottom of the HTML window and the Configuration ManagerAddresses window is displayed:
TCP/IP... 3-4
Type http://192.168.100.1/logs.html and the Configuration Manager Logs window isdisplayed:This is a sample Events Log that is generated during startup
This section provides information to assist you in quickly detecting, isolating, and resolvingerror conditions that might occur when using the SB3100.
Table 5-2 is the troubleshooting checklist that provides TRC with needed information:Complete description of the problemNetwork layout and IP addresse
Modulation 64 or 256 QAMData rate38 Mbps maximum (limited by Ethernet)Frequency88 to 860 MHz (30 kHz minimum step size)Bandwidth 6 MHzSymbol rate64 QA
This appendix provides the meaning of the messages in the Events Log. This log is generatedduring startup and operation and contains up to 200 entries
T00.0SYNCTiming SynchronizationT01.0 Failed to acquire QAM/QPSK symbol timing. Errorstats? Retry #’s?T02.0Failed to acquire FEC framing. Error stats?
R00.0RNG-RSP Ranging ResponseR01.0 NO Maintenance Broadcasts for Rangingopportunities Received T2 time-out.R02.0 No Ranging Response received, T3 time
I105.2Down Stream Frequency invalid, not a multiple of62500Hz.4 (Error) CM will continue reading next bytes of Config file.Set to 0 valueI106.0 Up Str
I117.0Modem Capabilities configuration setting invalidformat.7 (Info) Continue reading next bytes of Config file. Set to 0valueI117.1 Modem Capabiliti
D00.0DHCP CM Net Configuration download andTime of Day7 (Info) No action takenD01.0Discover sent no Offer received, No available DHCPServer.4 (Error)D
SP-RFI_I04-980724 – Error Codes for MAC Management Messages... B-2SYNC Timing Synchronization...
B500.0 Error occurred while reading MAC messages forBLP4 (Error) Discard the msg and wait for the next oneB502.0Unmatched Id when received Auth Reply
B510.2SNMP forwarded INVALID Sid %d or it’s alreadydisabled5 (Warn) Discard the messageB511.0 KEK bad state on HandleTimer() 2 (Alert) Discard the mes
B523.1Error extracting Key Reject Msg 4 (Error) Discard the messageB523.2 Error extracting Author Invalid Msg 4 (Error) Discard the messageB523.3 Erro
D500.0Error in initializing DHCP Client 4 (Error)D501.0 TFTP - Unable to allocate spaces for ModemCapabilities data.4 (Error) Set value to 0. Possibly
D514.0Unable to write config params to NVRAM. 1 (Emerg) Reports flash corruption to event log.D514.1 Unable to write logs to NVRAM. 1 (Emerg) Reports
F501.0Bridge Hook. Init failed to get Ethernet InterfacePointer1 (Emerg) The CM would not return a pointer to Ethernetinterface. Contact your vendor.F
F507.3MAC Filters. Set Max Entries. Can’t get memoryfor address entries1 (Emerg) Bridge could not allocate memory to hold MAX CPE# of entries in MAC a
F509.4IP Filters. Failed to add IP Filter. Cannot allocatememory for entry.1 (Emerg) SNMP tried to add an inbound IP filter and bridgecould not alloca
F510.16Bridge Api. Delete LLC Filter failed. Failed to openfilter pipe2 (Alert) The CM experienced a problem using a pipe. This isserious. Contact you
F510.39Bridge Api. Get IP Spoof Entries. Failed to retrieveget status from pipe.2 (Alert) The CM experienced a problem using a pipe. This isserious. C
H501.1HFC: Shutting Upstream Down 7 (Info)H501.2 HFC: Shutting Downstream Down 7 (Info)H501.3 HFC: US BABBLE PHY ERROR 3 (Critical)H501.4HFC: LOST TRC
I500.0Registration Completed 7 (Info)I502.0 Error transmitting Registration Request message 4 (Error) Time out and the board will resetI503.0 Cable Mo
M550.3Hash Table failed to delete entry. Hash Key out oftable range1 (Emerg) System attempted to hash into a hash table. Hashkey that was calculated w
T509.0Acquired DS with status %s, DS Freq %d, US Id%d",8 (Debug) No action takenT510.0 Acquire DS after RR Chg with status [status] 8 (Debug) No
X501.16Unable to start TFTP of software update image.Out of resources.4(Error) Continue using current image. CM was unable totransfer the new image fr
X501.28Unit Update – Not updating. This image is not forthis platform.4 (Error) Continue using current image file.Illegal update. Can’t go from instal
CMTS Cable Modem Termination SystemDHCP Dynamic Host Configuration ProtocolFECForward error correctionIP Internet ProtocolLAN local area networkLED li
The General Instrument SURFboard® SB3100 cable modem provides the link from the home orbusiness computer to a high-speed DOCSIS 1.0 or 1.1 compliant d
The following sections provide information and instructions to install, configure, and operate theSB3100.Section 1 Introduction provides a product des
If repair is necessary, call the General Instrument Repair Facility at 1-800-227-0450 for aReturn for Service Authorization (RSA) number before sendin
The SB3100 cable modem delivers digital multimedia content in a two-way transmissionsystem. It provides access to a data network running over the cabl
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