Motorola SB5100 - SURFboard - 38 Mbps Cable Modem Manuel d'installation

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SB5100 Series
Cable Modem
Installation Manual
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Résumé du contenu

Page 1 - Installation Manual

SB5100 SeriesCable ModemInstallation ManualSURFboard®SB5100SURFboard®CableModemRECEIVEPOWERSENDONLINEPC/ACTIVITYSTANDBY

Page 2 - Caution

Introduction 1-3 SURFboard Cable Modem Installation Manual If You Need Help If you need assistance while working with the SURFboard cable modem,

Page 4

SURFboard Cable Modem Installation Manual Section 2 Overview The SURFboard cable modem delivers digital multimedia content in a two-way transmissio

Page 5 - Contents

2-2 Overview SURFboard Cable Modem Installation Manual The SURFboard cable modem provides an HTML user interface to: ! Monitor the cable modem and

Page 6 - Event Log Messages

Overview 2-3 SURFboard Cable Modem Installation Manual Key Item When Flashing When On 2 Power Startup diagnostics in process. The cable modem

Page 7 - Figures

2-4 Overview SURFboard Cable Modem Installation Manual Rear Panel The SURFboard cable modem rear panel provides the cabling connectors, status LEDs

Page 8 - Introduction

SURFboard Cable Modem Installation Manual Section 3 Installation and Operation This section provides instructions for cabling all SURFboard cable m

Page 9 - Document Conventions

3-2 Installation and Operation SURFboard Cable Modem Installation Manual Before You Begin Before you begin the installation, take a few minutes to

Page 10 - Calling for Repairs

Installation and Operation 3-3 SURFboard Cable Modem Installation Manual Installing a Single User You can connect a single user to a SURFboard ca

Page 11 - Overview

3-4 Installation and Operation SURFboard Cable Modem Installation Manual # If an error occurs: When What occurs Provides During power up Specific

Page 12 - Top and Front Panel

Installation and Operation 3-5 SURFboard Cable Modem Installation Manual Setting Up a USB Driver The following subsections provide instructions f

Page 13 - Overview 2-3

CAUTIONRISK OF ELECTRIC SHOCKREFER SERVICING TO QUALIFIED SERVICE PERSONNEL.TO REDUCE THE RISK OF ELECTRIC SHOCK,DO NOT REMOVE COVER (OR BACK).NO USE

Page 14 - Rear Panel

3-6 Installation and Operation SURFboard Cable Modem Installation Manual 3 Click Next and the following window is displayed: 4 Ensure that the Se

Page 15 - Installation and Operation

Installation and Operation 3-7 SURFboard Cable Modem Installation Manual 8 If the computer does not locate the driver, the previous window is dis

Page 16 - Before You Begin

3-8 Installation and Operation SURFboard Cable Modem Installation Manual 11 When the window below is displayed, click Next. If a window with the

Page 17 - Installing a Single User

Installation and Operation 3-9 SURFboard Cable Modem Installation Manual After all the necessary files are loaded, the window below is displaye

Page 18 - RECEIVE LED

3-10 Installation and Operation SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows 2000 To set up a USB driver for Windo

Page 19 - Setting Up a USB Driver

Installation and Operation 3-11 SURFboard Cable Modem Installation Manual 3 Click Next, and the following window is displayed: Although your S

Page 20

3-12 Installation and Operation SURFboard Cable Modem Installation Manual 7 Click Next and the window shown below is displayed: Although your SURF

Page 21

Installation and Operation 3-13 SURFboard Cable Modem Installation Manual 11 Double-click the NetMotCM.sys file. The Files Needed window is displ

Page 22

3-14 Installation and Operation SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows Me To set up a USB driver for Windows

Page 23

Installation and Operation 3-15 SURFboard Cable Modem Installation Manual 15 If the window below is displayed, click Finish: Otherwise, ensur

Page 24

FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

Page 25

3-16 Installation and Operation SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows XP To set up a USB driver for Windows

Page 26

Installation and Operation 3-17 SURFboard Cable Modem Installation Manual 4 Click Next. Windows XP automatically searches for the correct USB dri

Page 27

3-18 Installation and Operation SURFboard Cable Modem Installation Manual Configuring the Computer for TCP/IP The computer must be configured for T

Page 28

Installation and Operation 3-19 SURFboard Cable Modem Installation Manual 6 Select the adapter to be used for the SURFboard cable modem connectio

Page 29

3-20 Installation and Operation SURFboard Cable Modem Installation Manual 10 Click TCP/IP on the Network window. If there is more than one TCP/IP e

Page 30

Installation and Operation 3-21 SURFboard Cable Modem Installation Manual Configuring for TCP/IP in Windows 2000 To configure for TCP/IP for Wind

Page 31

3-22 Installation and Operation SURFboard Cable Modem Installation Manual The Local Area Connection number Status window is displayed: 5 Click

Page 32

Installation and Operation 3-23 SURFboard Cable Modem Installation Manual If Internet Protocol (TCP/IP) is not in the list, click Install. The

Page 33

3-24 Installation and Operation SURFboard Cable Modem Installation Manual The Local Area Connection number Properties window is re-displayed: 10

Page 34

Installation and Operation 3-25 SURFboard Cable Modem Installation Manual 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Lo

Page 35

Copyright © 2003 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any fo

Page 36

3-26 Installation and Operation SURFboard Cable Modem Installation Manual 5 If a classic view similar to the illustration below is displayed, click

Page 37 - 9 Click OK

Installation and Operation 3-27 SURFboard Cable Modem Installation Manual 10 Verify that the settings are correct, as shown in the illustration b

Page 38

3-28 Installation and Operation SURFboard Cable Modem Installation Manual 3 Type winipcfg.exe and then click OK. The IP Configuration window is dis

Page 39

Installation and Operation 3-29 SURFboard Cable Modem Installation Manual Verifying an IP Address in Windows 2000 and Windows XP To check the IP

Page 40

3-30 Installation and Operation SURFboard Cable Modem Installation Manual 5 Type exit and press ENTER to return to the Windows operating system. Im

Page 41 - Verifying an IP Address

Installation and Operation 3-31 SURFboard Cable Modem Installation Manual Renewing an IP Address To renew an IP address: 1 Type ipconfig /renew

Page 42

3-32 Installation and Operation SURFboard Cable Modem Installation Manual Figure 3-3 illustrates connecting one computer to the USB port and a seco

Page 43

Installation and Operation 3-33 SURFboard Cable Modem Installation Manual Removing the USB Driver The following sections describe how to remove t

Page 44

3-34 Installation and Operation SURFboard Cable Modem Installation Manual 3 Select Motorola SurfBoard USB Cable Modem (although your SurfBoard cabl

Page 45 - Installing Multiple Users

Installation and Operation 3-35 SURFboard Cable Modem Installation Manual 5 Click OK, and the System Settings Change window is displayed: 6 Cli

Page 46 - Figure 3-4

SURFboard Cable Modem Installation Manual Contents Section 1 Introduction Using This Manual...

Page 47 - Removing the USB Driver

3-36 Installation and Operation SURFboard Cable Modem Installation Manual The SURFboard Cable Modem USB Driver Removal window is displayed: 13

Page 48

Installation and Operation 3-37 SURFboard Cable Modem Installation Manual Removing the USB Driver from Windows 2000 To remove the USB driver from

Page 49

3-38 Installation and Operation SURFboard Cable Modem Installation Manual 4 Double-click System and the System Properties window is displayed: 5

Page 50

Installation and Operation 3-39 SURFboard Cable Modem Installation Manual 7 Click Motorola Surfboard USB Cable Modem. The Uninstall icon is displ

Page 51 - 2 Click Settings:

3-40 Installation and Operation SURFboard Cable Modem Installation Manual 16 Double-click the CD-ROM drive icon (drive D: in our example). 17 Dou

Page 52

Installation and Operation 3-41 SURFboard Cable Modem Installation Manual 18 Click Remove Driver. Informational messages similar to the ones sh

Page 53

3-42 Installation and Operation SURFboard Cable Modem Installation Manual 2 Click Control Panel to display the Control Panel window (the display va

Page 54

Installation and Operation 3-43 SURFboard Cable Modem Installation Manual 5 If a classic view is displayed, click System to display the System Pr

Page 55

3-44 Installation and Operation SURFboard Cable Modem Installation Manual 8 Double-click Network adapters. The adapters are displayed: 9 Click Mo

Page 56

Installation and Operation 3-45 SURFboard Cable Modem Installation Manual 10 Click the Uninstall icon. 11 Close the Device Manager window. 12 C

Page 57 - Click the Hardware tab

ii Contents SURFboard Cable Modem Installation Manual Recovering from Windows 98 or Win98_SE Installation Errors...

Page 58

3-46 Installation and Operation SURFboard Cable Modem Installation Manual 19 Double-click the remove.exe icon. The SURFboard Cable Modem USB Driver

Page 59

Installation and Operation 3-47 SURFboard Cable Modem Installation Manual Solutions If you choose not to run the Motorola Remove program, you can

Page 60 - Remove Program

3-48 Installation and Operation SURFboard Cable Modem Installation Manual Solution 2 The USB drivers may have loaded, but a protocol was not bound

Page 61 - Solutions

Installation and Operation 3-49 SURFboard Cable Modem Installation Manual Prior to running the Remove program, unplug the USB cable from the SURF

Page 62

SURFboard Cable Modem Installation Manual Section 4 HTML User Interface This section provides instructions for using the SURFboard cable modem HTML

Page 63

4-2 HTML User Interface SURFboard Cable Modem Installation Manual 5 Click Status, and the Configuration Manager Startup window is displayed: Figure

Page 64

HTML User Interface 4-3 SURFboard Cable Modem Installation Manual 6 Click Signal to display the Configuration Manager Signal window: Figure 4-3

Page 65 - Figure 4-2

4-4 HTML User Interface SURFboard Cable Modem Installation Manual 7 Click Addresses to display the Configuration Manager Addresses window: Figure 4-

Page 66 - Figure 4-3

HTML User Interface 4-5 SURFboard Cable Modem Installation Manual 8 Click Configuration to display the Configuration Manager Configuration window

Page 67 - Figure 4-4

4-6 HTML User Interface SURFboard Cable Modem Installation Manual 9 Type http://192.168.100.1/logs.html, and the Configuration Manager Logs window i

Page 68 - Configuration window

Contents iii SURFboard Cable Modem Installation Manual SURFboard Cable Modem Specific Log Messages...

Page 69 - Figure 4-6

SURFboard cable modem Installation Manual Section 5 Troubleshooting This section provides information to assist you in quickly detecting, isolating

Page 70

5-2 Troubleshooting SURFboard cable modem Installation Manual Table 5-2 is the troubleshooting checklist that provides TRC with needed information:

Page 71 - ! monitor the LEDs

SURFboard Cable Modem Installation Manual Appendix A Specifications Downstream Modulation 64 QAM or 256 QAM Data rate 38 Mbps maximum (limited by s

Page 72

SURFboard Cable Modem Installation Manual Appendix B Event Log Messages This appendix defines the messages in the Events Log. This log is generated

Page 73

B-2 Event Log Messages SURFboard Cable Modem Installation Manual Predefined Log Messages SP-RFI_I05-991105 – Error Codes for MAC Management Messages

Page 74 - Predefined Log Messages

Event Log Messages B-3 SURFboard Cable Modem Installation Manual RNG-RSP Ranging Response Code Event Log Messages Level Cable Modem Actions R0

Page 75 - Event Log Messages B-3

B-4 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions I103.0 Required TLVs out of or

Page 76 - B-4 Event Log Messages

Event Log Messages B-5 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions I115.1 Guaranteed Min Up St

Page 77 - Event Log Messages B-5

B-6 Event Log Messages SURFboard Cable Modem Installation Manual UCC-RSP Upstream Channel Change Response Code Event Log Messages Level Cable Mod

Page 78 - B-6 Event Log Messages

Event Log Messages B-7 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions D08.0 TFTP complete, but fa

Page 79 - Baseline Privacy

SURFboard Cable Modem Installation Manual Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or b

Page 80 - B-8 Event Log Messages

B-8 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions B504.2 Invalid HMAC Digest typ

Page 81 - Event Log Messages B-9

Event Log Messages B-9 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions B516.6 TEK bad state %d on

Page 82 - DHCP / TFTP

B-10 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions B555.0 First DRIVER_TEK_INVAL

Page 83 - Event Log Messages B-11

Event Log Messages B-11 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions D501.9 TFTP, Unable to all

Page 84 - B-12 Event Log Messages

B-12 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions D518.0 Unable to write DHCP_L

Page 85 - Filtering

Event Log Messages B-13 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions D538.0 TFTP - Invalid COS

Page 86 - B-14 Event Log Messages

B-14 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F506.1 Bridge Multicast Aging

Page 87 - Event Log Messages B-15

Event Log Messages B-15 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F508.1 LLC Filters. Failed

Page 88 - B-16 Event Log Messages

B-16 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F509.6 IP Filters. Failed to

Page 89 - Event Log Messages B-17

Event Log Messages B-17 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F510.12 Bridge Api. Add LL

Page 90 - B-18 Event Log Messages

1-2 Introduction SURFboard Cable Modem Installation Manual Using This Manual The following sections provide information and instructions to install

Page 91 - Event Log Messages B-19

B-18 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F510.30 Bridge Api. Set IP Sp

Page 92 - Registration

Event Log Messages B-19 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F511.1 Bridge Api. Failed

Page 93 - Miscellaneous

B-20 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions H501.13 HFC: Invalid UCD 3 (

Page 94 - Acquisition

Event Log Messages B-21 SURFboard Cable Modem Installation Manual Miscellaneous Code Event Log Messages Level Cable Modem Actions M500.0 Start

Page 95 - Unit Update

B-22 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions M554.0 Error setting read str

Page 96 - B-24 Event Log Messages

Event Log Messages B-23 SURFboard Cable Modem Installation Manual Unit Update Code Event Log Messages Level Cable Modem Actions X500.0 Attempt

Page 97 - Event Log Messages B-25

B-24 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions X501.15 Unit Update: Could no

Page 98 - B-26 Event Log Messages

Event Log Messages B-25 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions X501.24 Unit Update – erro

Page 99 - Abbreviations and Acronyms

B-26 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions X501.35 Unit Update Failed 4

Page 100 - 501652-001

SURFboard Cable Modem Installation Manual Abbreviations and Acronyms CMTS Cable Modem Termination System CPE Customer Premises Equipment DHCP Dyn

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