SB5100 SeriesCable ModemInstallation ManualSURFboard®SB5100SURFboard®CableModemRECEIVEPOWERSENDONLINEPC/ACTIVITYSTANDBY
Introduction 1-3 SURFboard Cable Modem Installation Manual If You Need Help If you need assistance while working with the SURFboard cable modem,
501652-00101/03MGBI
SURFboard Cable Modem Installation Manual Section 2 Overview The SURFboard cable modem delivers digital multimedia content in a two-way transmissio
2-2 Overview SURFboard Cable Modem Installation Manual The SURFboard cable modem provides an HTML user interface to: ! Monitor the cable modem and
Overview 2-3 SURFboard Cable Modem Installation Manual Key Item When Flashing When On 2 Power Startup diagnostics in process. The cable modem
2-4 Overview SURFboard Cable Modem Installation Manual Rear Panel The SURFboard cable modem rear panel provides the cabling connectors, status LEDs
SURFboard Cable Modem Installation Manual Section 3 Installation and Operation This section provides instructions for cabling all SURFboard cable m
3-2 Installation and Operation SURFboard Cable Modem Installation Manual Before You Begin Before you begin the installation, take a few minutes to
Installation and Operation 3-3 SURFboard Cable Modem Installation Manual Installing a Single User You can connect a single user to a SURFboard ca
3-4 Installation and Operation SURFboard Cable Modem Installation Manual # If an error occurs: When What occurs Provides During power up Specific
Installation and Operation 3-5 SURFboard Cable Modem Installation Manual Setting Up a USB Driver The following subsections provide instructions f
CAUTIONRISK OF ELECTRIC SHOCKREFER SERVICING TO QUALIFIED SERVICE PERSONNEL.TO REDUCE THE RISK OF ELECTRIC SHOCK,DO NOT REMOVE COVER (OR BACK).NO USE
3-6 Installation and Operation SURFboard Cable Modem Installation Manual 3 Click Next and the following window is displayed: 4 Ensure that the Se
Installation and Operation 3-7 SURFboard Cable Modem Installation Manual 8 If the computer does not locate the driver, the previous window is dis
3-8 Installation and Operation SURFboard Cable Modem Installation Manual 11 When the window below is displayed, click Next. If a window with the
Installation and Operation 3-9 SURFboard Cable Modem Installation Manual After all the necessary files are loaded, the window below is displaye
3-10 Installation and Operation SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows 2000 To set up a USB driver for Windo
Installation and Operation 3-11 SURFboard Cable Modem Installation Manual 3 Click Next, and the following window is displayed: Although your S
3-12 Installation and Operation SURFboard Cable Modem Installation Manual 7 Click Next and the window shown below is displayed: Although your SURF
Installation and Operation 3-13 SURFboard Cable Modem Installation Manual 11 Double-click the NetMotCM.sys file. The Files Needed window is displ
3-14 Installation and Operation SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows Me To set up a USB driver for Windows
Installation and Operation 3-15 SURFboard Cable Modem Installation Manual 15 If the window below is displayed, click Finish: Otherwise, ensur
FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
3-16 Installation and Operation SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows XP To set up a USB driver for Windows
Installation and Operation 3-17 SURFboard Cable Modem Installation Manual 4 Click Next. Windows XP automatically searches for the correct USB dri
3-18 Installation and Operation SURFboard Cable Modem Installation Manual Configuring the Computer for TCP/IP The computer must be configured for T
Installation and Operation 3-19 SURFboard Cable Modem Installation Manual 6 Select the adapter to be used for the SURFboard cable modem connectio
3-20 Installation and Operation SURFboard Cable Modem Installation Manual 10 Click TCP/IP on the Network window. If there is more than one TCP/IP e
Installation and Operation 3-21 SURFboard Cable Modem Installation Manual Configuring for TCP/IP in Windows 2000 To configure for TCP/IP for Wind
3-22 Installation and Operation SURFboard Cable Modem Installation Manual The Local Area Connection number Status window is displayed: 5 Click
Installation and Operation 3-23 SURFboard Cable Modem Installation Manual If Internet Protocol (TCP/IP) is not in the list, click Install. The
3-24 Installation and Operation SURFboard Cable Modem Installation Manual The Local Area Connection number Properties window is re-displayed: 10
Installation and Operation 3-25 SURFboard Cable Modem Installation Manual 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Lo
Copyright © 2003 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any fo
3-26 Installation and Operation SURFboard Cable Modem Installation Manual 5 If a classic view similar to the illustration below is displayed, click
Installation and Operation 3-27 SURFboard Cable Modem Installation Manual 10 Verify that the settings are correct, as shown in the illustration b
3-28 Installation and Operation SURFboard Cable Modem Installation Manual 3 Type winipcfg.exe and then click OK. The IP Configuration window is dis
Installation and Operation 3-29 SURFboard Cable Modem Installation Manual Verifying an IP Address in Windows 2000 and Windows XP To check the IP
3-30 Installation and Operation SURFboard Cable Modem Installation Manual 5 Type exit and press ENTER to return to the Windows operating system. Im
Installation and Operation 3-31 SURFboard Cable Modem Installation Manual Renewing an IP Address To renew an IP address: 1 Type ipconfig /renew
3-32 Installation and Operation SURFboard Cable Modem Installation Manual Figure 3-3 illustrates connecting one computer to the USB port and a seco
Installation and Operation 3-33 SURFboard Cable Modem Installation Manual Removing the USB Driver The following sections describe how to remove t
3-34 Installation and Operation SURFboard Cable Modem Installation Manual 3 Select Motorola SurfBoard USB Cable Modem (although your SurfBoard cabl
Installation and Operation 3-35 SURFboard Cable Modem Installation Manual 5 Click OK, and the System Settings Change window is displayed: 6 Cli
SURFboard Cable Modem Installation Manual Contents Section 1 Introduction Using This Manual...
3-36 Installation and Operation SURFboard Cable Modem Installation Manual The SURFboard Cable Modem USB Driver Removal window is displayed: 13
Installation and Operation 3-37 SURFboard Cable Modem Installation Manual Removing the USB Driver from Windows 2000 To remove the USB driver from
3-38 Installation and Operation SURFboard Cable Modem Installation Manual 4 Double-click System and the System Properties window is displayed: 5
Installation and Operation 3-39 SURFboard Cable Modem Installation Manual 7 Click Motorola Surfboard USB Cable Modem. The Uninstall icon is displ
3-40 Installation and Operation SURFboard Cable Modem Installation Manual 16 Double-click the CD-ROM drive icon (drive D: in our example). 17 Dou
Installation and Operation 3-41 SURFboard Cable Modem Installation Manual 18 Click Remove Driver. Informational messages similar to the ones sh
3-42 Installation and Operation SURFboard Cable Modem Installation Manual 2 Click Control Panel to display the Control Panel window (the display va
Installation and Operation 3-43 SURFboard Cable Modem Installation Manual 5 If a classic view is displayed, click System to display the System Pr
3-44 Installation and Operation SURFboard Cable Modem Installation Manual 8 Double-click Network adapters. The adapters are displayed: 9 Click Mo
Installation and Operation 3-45 SURFboard Cable Modem Installation Manual 10 Click the Uninstall icon. 11 Close the Device Manager window. 12 C
ii Contents SURFboard Cable Modem Installation Manual Recovering from Windows 98 or Win98_SE Installation Errors...
3-46 Installation and Operation SURFboard Cable Modem Installation Manual 19 Double-click the remove.exe icon. The SURFboard Cable Modem USB Driver
Installation and Operation 3-47 SURFboard Cable Modem Installation Manual Solutions If you choose not to run the Motorola Remove program, you can
3-48 Installation and Operation SURFboard Cable Modem Installation Manual Solution 2 The USB drivers may have loaded, but a protocol was not bound
Installation and Operation 3-49 SURFboard Cable Modem Installation Manual Prior to running the Remove program, unplug the USB cable from the SURF
SURFboard Cable Modem Installation Manual Section 4 HTML User Interface This section provides instructions for using the SURFboard cable modem HTML
4-2 HTML User Interface SURFboard Cable Modem Installation Manual 5 Click Status, and the Configuration Manager Startup window is displayed: Figure
HTML User Interface 4-3 SURFboard Cable Modem Installation Manual 6 Click Signal to display the Configuration Manager Signal window: Figure 4-3
4-4 HTML User Interface SURFboard Cable Modem Installation Manual 7 Click Addresses to display the Configuration Manager Addresses window: Figure 4-
HTML User Interface 4-5 SURFboard Cable Modem Installation Manual 8 Click Configuration to display the Configuration Manager Configuration window
4-6 HTML User Interface SURFboard Cable Modem Installation Manual 9 Type http://192.168.100.1/logs.html, and the Configuration Manager Logs window i
Contents iii SURFboard Cable Modem Installation Manual SURFboard Cable Modem Specific Log Messages...
SURFboard cable modem Installation Manual Section 5 Troubleshooting This section provides information to assist you in quickly detecting, isolating
5-2 Troubleshooting SURFboard cable modem Installation Manual Table 5-2 is the troubleshooting checklist that provides TRC with needed information:
SURFboard Cable Modem Installation Manual Appendix A Specifications Downstream Modulation 64 QAM or 256 QAM Data rate 38 Mbps maximum (limited by s
SURFboard Cable Modem Installation Manual Appendix B Event Log Messages This appendix defines the messages in the Events Log. This log is generated
B-2 Event Log Messages SURFboard Cable Modem Installation Manual Predefined Log Messages SP-RFI_I05-991105 – Error Codes for MAC Management Messages
Event Log Messages B-3 SURFboard Cable Modem Installation Manual RNG-RSP Ranging Response Code Event Log Messages Level Cable Modem Actions R0
B-4 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions I103.0 Required TLVs out of or
Event Log Messages B-5 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions I115.1 Guaranteed Min Up St
B-6 Event Log Messages SURFboard Cable Modem Installation Manual UCC-RSP Upstream Channel Change Response Code Event Log Messages Level Cable Mod
Event Log Messages B-7 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions D08.0 TFTP complete, but fa
SURFboard Cable Modem Installation Manual Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or b
B-8 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions B504.2 Invalid HMAC Digest typ
Event Log Messages B-9 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions B516.6 TEK bad state %d on
B-10 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions B555.0 First DRIVER_TEK_INVAL
Event Log Messages B-11 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions D501.9 TFTP, Unable to all
B-12 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions D518.0 Unable to write DHCP_L
Event Log Messages B-13 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions D538.0 TFTP - Invalid COS
B-14 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F506.1 Bridge Multicast Aging
Event Log Messages B-15 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F508.1 LLC Filters. Failed
B-16 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F509.6 IP Filters. Failed to
Event Log Messages B-17 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F510.12 Bridge Api. Add LL
1-2 Introduction SURFboard Cable Modem Installation Manual Using This Manual The following sections provide information and instructions to install
B-18 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F510.30 Bridge Api. Set IP Sp
Event Log Messages B-19 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions F511.1 Bridge Api. Failed
B-20 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions H501.13 HFC: Invalid UCD 3 (
Event Log Messages B-21 SURFboard Cable Modem Installation Manual Miscellaneous Code Event Log Messages Level Cable Modem Actions M500.0 Start
B-22 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions M554.0 Error setting read str
Event Log Messages B-23 SURFboard Cable Modem Installation Manual Unit Update Code Event Log Messages Level Cable Modem Actions X500.0 Attempt
B-24 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions X501.15 Unit Update: Could no
Event Log Messages B-25 SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions X501.24 Unit Update – erro
B-26 Event Log Messages SURFboard Cable Modem Installation Manual Code Event Log Messages Level Cable Modem Actions X501.35 Unit Update Failed 4
SURFboard Cable Modem Installation Manual Abbreviations and Acronyms CMTS Cable Modem Termination System CPE Customer Premises Equipment DHCP Dyn
Commentaires sur ces manuels