Motorola WIRELESS CABLE MODEM GATEWAY SBG900 - WARRANTY Guide d'installation Page 7

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If you have trouble with your connection, try the following:
A) Check the lights on the modem
Power, Send, Receive and Online should be ON/Solid
B) Check your cords and cables
Sometimes, cords and cables just get unplugged or are connected incorrectly. Check the
power, ethernet or USB and cable cords to make sure they are connected properly. Use
the first page of this guide as a reference.
B) Power Cycle
Turn off your computer and the modem; wait 30 minutes and turn the modem back on
When the Power, Send, Receive and Online lights are solid, turn on your computer and try the
internet.
C) Try a computer plugged directly into the modem (not wirelessly)
If you see our Login page, your internet IS working properly
D) Disable all Anti-Virus, Security and Firewall programs
These programs (like Norton Anti-Virus) can block your internet if they are not setup
properly or if they see your connection as an intrusion. You can typically “right” click their
icon in the lower right corner and choose Disable. If you have the program CD, you might
even uninstall them and re-install them later.
E) Call our Help Desk
The toll-free phone number is 1-800-326-4168
They are available 7 days/week from 7 AM until 11 PM
F) Call TCC for further support
There is no charge to have a technician come out and check the line/modem to ensure
the Internet service and connection are working properly.
There is a $50/hour charge to setup a router and/or network for you
Other troubleshootin
g
no connection
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1-888-655-8642
24 hours a day
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