Reference GuideFall/Winter 2009SureWest Service Guide.Important information!Retain for your records.Reference Guide Winter 2012
1415Back to Table of Contents1. While on the Adult Locking screen scroll to Change PIN and press OK on your remote control2. Enter a new PIN when pr
1617Back to Table of ContentsChannel BlockingSureWest gives you the ability to lock channels on your Digital TV service. Locking a channel will preven
1819Back to Table of Contents1. Press the Menu button on your remote control2. Scroll to Live TV3. Scroll to Search and press OK on your remote con
2021Back to Table of Contents1. Press the On Demand button on your remote control2. Scroll to Current Rentals3. Choose the title that you want to
2223Back to Table of ContentsNote: In order to rewind, fast-forward, pause or watch a PPV event outside of it’s regularly scheduled time you must reco
2425Back to Table of ContentsTo Manage your recorded programs:1. Click on the Recorded Shows header, a list of all programs stored on your DVR will a
2627Back to Table of ContentsSureWest Caller ID on TV for ADTVWith SureWest’s Caller ID on TV you take control of your incoming calls. Caller ID on TV
2829Back to Table of Contentsor Disable your Caller ID on TV feature. The Snooze feature allows you to temporarily disable the on screen call displays
3031Back to Table of ContentsDigital Basic 42 A&E44 ABC Family Channel17 Access Sacramento 1*18 Access Sacramento 2*172 Antenna TV153 Big 10
3233Back to Table of Contents418 Encore Westerns326 Flix202 HBO212 HBO Comedy208 HBO Family210 HBO Latino204 HBO Plus206 HBO Signature214 HBO
Welcome to SureWest.This guide to SureWest services contains information on using your new SureWest entertainment services — Advanced Digital TV, High
3435Back to Table of ContentsDigital Basic 1 Specials and Previews On Demand2 WGN Superstation*3 KCRA, 3 NBC*4 KQCA, 58 (My 58)*6 KVIE, 6 PBS*7
3637Back to Table of Contents225 Action Max227 Thriller Max228 W Max229 @ Max230 5 Star Max231 Outer Max302 Showtime 305 Showtime 2 308 Show
3839Back to Table of ContentsFrequently Asked QuestionsQuestions about your SureWest DVR/Set-Top BoxWhere can I find details on how to install my DVR/s
4041Back to Table of ContentsDo Parental Controls work with my DVR/set-top box?Yes. Your Parental Controls will restrict what is viewed or recorded. I
4243Back to Table of Contents1. To activate the spam filter on your e-mail account, log on to webmail.surewest.net using your full e-mail address and
4445Back to Table of ContentsPersonal Web SpaceSureWest provides free personal web space to all of our high-speed Internet customers. Depending on you
4647Back to Table of ContentsGetting Started — Voice Mail Guide — Option 1: For Customers in the Greater Sacramento Area/Fiber-Optic NetworkTo set up
4849Back to Table of Contents1. Call the Voice Mail Message Center. Note: If you are not calling from your own telephone, press * then enter your 7-d
5051Back to Table of ContentsDigital Phone1. Press 1 to set your busy greeting (the greeting callers hear when your line is busy).2. Press 2 to recor
5253Back to Table of ContentsManage Your Digital Phone Features Online via the Digital Phone Manager1. Go to My SureWest (www.surewest.net).2. Clic
• Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49• Other SureWest Telephone features available: . . . . . . .
5455Back to Table of ContentsManage Your Digital Phone Features via Your Telephone KeypadIn addition to managing your Digital Phone features online, y
5657Back to Table of ContentsMY SUREWESTLogging In to My SureWestAnyone can access My SureWest. As a valued customer, we recommend you log in so you c
5859Back to Table of ContentsMy ServicesMy Services allows you to manage the online components of your SureWest services. Explore speed upgrades and a
6061Back to Table of ContentsMy SureWest1. Click Account Management on the My SureWest homepage.2. Click on a button to manage access, passwords, or
6263Back to Table of ContentsHelpHere are some tips on where to get help logging in and using My SureWest.• ClickonthehelplinksthroughouttheM
6465Back to Table of ContentsOnline Payment Support: Pay your bills using the secure payment options. Make one payment at a time each month using your
6667Back to Table of ContentsBillingBilling Inquiries Visit our Web site at surewest.net. Click on Support for any billing questions. E-mail: billing@
6869Back to Table of ContentsACCOUNT IDOtherwise known as the “Customer ID” this unique number allows SureWest to quickly identify your account and pr
7071Back to Table of ContentsMaintenanceBattery Backup for Telephone ServiceYour telephone service requires electrical power from your home to operate
7273Back to Table of ContentsTypes of Battery Backups:As a SureWest customer you will have one of the following Battery Backups: 1. Allied Telesis DU
23Back to Table of ContentsAdvanced Digital TVRemote ControlTo view your Advanced Digital TV service, complete the following steps:A. Press the STB
7475Back to Table of ContentsBattery Replacement:1. Use the indicator lights to confirm that battery replacement is required2. Open the battery comp
7677Back to Table of ContentsBattery Replacement:ReplacethebatterywhentheReplaceBatteryIndicatorlightisashing.1. Use the indicator lights
7879Back to Table of ContentsBattery Replacement:1. Use the indicator lights to confirm that battery replacement is required2. Open the battery co
8081Back to Table of ContentsInternet/Data Troubleshooting1. Check cables and connectors – Verify that the cord coming from the wall to your router/c
8283Back to Table of ContentsOnceyoulocatetheSNI,youcanopenitwithaatheadscrewdriverinordertogainaccesstothe test jack. Inside you
10050.1285 SW At A Glance _Dec20111.866.SureWest
45Back to Table of ContentsAdvanced Digital TVGet to know your SureWest Whole Home DVR/set-top boxYour SureWest Whole Home DVR/set-top box is a Motoro
67Back to Table of ContentsRear PanelItem Description Function1 To Wall (Video In) Coax input for home video network2 HDMIInput for high-definition TV
89Back to Table of ContentsSettingsUse the Settings menu to manage your DVR/set-top box settings. Options Use FunctionsGeneralSystem sound effectsChoo
1011Back to Table of ContentsStand By ModeYour Whole Home DVR/set-top box will go into Standby or Sleep mode in the following instances:• TheMenuo
1213Back to Table of Contents1. Press the Menu button on your remote control2. Scroll to Settings3. Scroll to the Parental Controls option and pre
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