global
roaming
®
®
features
voice mail
Make sure to set up your voice mail before you leave Canada.
To access your voice mail from an international destination:
Global roaming coverage area: dial your own number using the
international dialing instructions
Expanded global roaming coverage area: press and hold 1
or call
+
1
-
519
-
239
-
6245
Local airtime and long distance charges may apply for voice mail
deposits and retrievals. Voice mail notification services may not be
available in all service areas while roaming internationally.
call forwarding
Calls can only be forwarded to Canadian phone numbers.
Charges will apply.
caller ID
Your phone may not display the incoming number while travelling
outside of Canada and the U.S., even if you subscribe to caller ID.
Global Roaming Card PIN
Your Global Roaming Card PIN is an optional security feature
that allows you to limit access to your address book, information
and calling functionality when roaming in expanded global roaming
coverage areas.
For information on how to set up your Global Roaming Card PIN
visit telusmobility.com/globalroaming
how to reach us
To call Client Care from outside Canada or the U.S.:
Global roaming coverage area: dial the international access
code, then dial 1 and the Client Care number for your home
province.
3
Expanded global roaming coverage area: press and hold 0 to
display the “+” symbol, then dial 1 and the Client Care number
for your home province
before you leave
using a TELUS Mobility PCS phone
Call Client Care at *611 or 1
-
866
-
558
-
2273 to activate international
dialling on your TELUS Mobility account. A credit check may apply.
To update your global roaming list and ensure your phone can
roam in all our global roaming coverage areas:
1. Dial *22803 from your mobile phone
2. Choose your preferred language (1=English, 2=French)
3. Choose 2 for software upgrade
You must be within one of the following coverage areas to update
your phone or device: British Columbia, Alberta, Saskatchewan,
Manitoba, Ontario, Quebec, Nova Scotia.
using a TELUS Mobility World Phone
If you have already activated your World Phone, simply pack your
phone and enjoy your trip.
using a TELUS Mobility Global
Roaming Card
4
If you have purchased a Global Roaming Card to use with a GSM
phone, call Client Care at *611 or 1
-
866
-
558
-
2273 to activate
global roaming on your TELUS Mobility account. A credit check
may apply.
Don’t forget to insert your card into your GSM phone prior
to use. To rent a GSM phone before leaving Canada,
please call 1
-
800
-
337
-
3155.
plan ahead
Before you travel, check out the latest news about coverage,
prices and available networks in the countries you plan to visit.
Log on to telusmobility.com/globalroaming for details.
Be sure to pack your charger and international travel plug
adaptor(s). Log on to telusmobility.com/globalroaming to find
out which adaptors work in which countries.
arriving at your destination
using a TELUS Mobility PCS phone
Your phone will automatically connect to a local partner PCS network
(if available) when you roam internationally.
using a TELUS Mobility World Phone
When travelling between countries with different networks, you may
need to change your Phone Mode setting according to the network:
1. Select Menu
2. Select Settings
3. Select Phone Mode
4. Choose either CDMA (for global roaming coverage areas)
or GSM (for expanded global roaming coverage areas)
using a TELUS Mobility Global
Roaming Card
Your phone will automatically connect to a local partner GSM
network when you roam internationally.
need more?
Visit telusmobility.com/globalroaming for:
Troubleshooting tips
An up-to-date list of countries where you can roam
Rental services for countries not listed
More information on global roaming
Prices are subject to change without notice. Taxes are extra.
1 Pay & Talk services are only available in Canada.
2 Not available on Motorola V2267, P8167, V120X, T731c; Samsung 8580, M100; Sanyo 4000, 4500, 5000 & 6000.
3 International airtime and long distance charges apply.
4 The Global Roaming Card must be used in conjunction with a GSM phone. GSM phones used with the Global Roaming
Card must work on the 900/1800 MHz band and must be unlocked for use on any network.
This feature is available on digital phones and only in TELUS Mobility’s digital service areas.
NGLOBROAMCOL1E
11/05 Printed in Canada.
© 2005 TELUS Mobility.
CLIENT CARE NUMBERS
British Columbia and Alberta
403
-
387
-
5825
Saskatchewan, Manitoba, Ontario,
Quebec, Nova Scotia, New Brunswick,
Newfoundland and PEI
416
-
279
-
2532
✂
(21 pages)
(119 pages)
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