Motorola DCT700 Manuel d'installation télécharger pdf (Page 23)

DCT700 Installation Manual

Section 4

Troubleshooting

This section provides information to assist you in quickly detecting, isolating, and resolving

error conditions that might occur when using the DCT700.

If you need assistance while working with the DCT700, contact the Motorola Technical

Response Center (TRC):

! Inside the U.S.: 1-888-944-HELP (1-888-944-4357)

! Outside the U.S.: 215-323-0044

! Online: http://broadband.motorola.com/noflash/websupport.html

The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and

10:00 AM to 5:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service only

is available on a call-back basis. Web Support offers a searchable solutions database, technical

documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week.

Table 4-1 is a list of possible problems and solutions:

Table 4-1

Troubleshooting guidelines

Problem Possible Solution

No power to

the DCT700

Check the power outlet for AC power.

Be sure the TV is tuned to the output channel of the DCT700 (channel 3 or 4).

Verify that cable connections are correct from the TV set or monitor to

the DCT700.

Check that the power cord is properly plugged into the outlet and DCT700.

Remote control is

not responding

Check for an obstruction between the remote control and the DCT700. Aim the

remote control directly at the DCT700, not the TV or VCR.

Be sure you firmly and deliberately press and release operation keys one at a time.

Check that the DCT700 has been initialized correctly; refer to Diagnostics.

Change the batteries in your remote control according to the instructions in

Section 2, “Overview”.

The DCT700 is

not receiving a

cable signal

Check the cable connections and hand-tighten if necessary.

Verify that the cable connections are correct.

Verify the TV is working and has a clear picture.

Guide has no data

Unplug the power to the DCT700 and plug in the unit again. Wait for the DCT700 to

collect the data.

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Motorola DCT700 Manuel d'installation Page 23