Motorola ST130 Manuel de service télécharger pdf (Page 80)

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Motorola Confidential Proprietary

SECTION 1.0 - SERVICE POLICY

1.1 Warranty:

Product will be sold with the standard 12 months warranty terms and conditions. Accidental

damage misuse, retailers extended warranties will not be supported under warranty. Non

warranty repairs will be available at agreed fixed repair prices.

Proof of purchase will be required to validate warranty claims.

1.2 Out Of Box Failure Policy:

The standard OOB Failure criteria will apply. Early life customer units which fail within less

than 30 minutes as measured by the Life Time Call Timer, to be returned to Manufacturing

for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of

early life failure.

1.3 Product Support:

The product will be supported under a mid/high tier Loaner program or alternative low cost

service strategy (To be agreed with European Customer Service Manager). Exchange units

will not be available. Customers original telephones will be repaired but not refurbished as

standard.

The first 100 fails found in the EMEA Region should be reported to the European Technical

Support Group and the faulty units sent for their attention.

For the first 3 to 6 months in field, Motorola Hi-Tech Centres only will perform all repairs

(Level 1, 2, 3 and 4) in order to give accurate and detailed feedback to engineering.

After this period appointed Motorola Service Hubs will perform warranty and non warranty

field service for level 2 (assemblies) and level 3 (limited pcb component). The Motorola

HTC centres will perform level 4 (full component) repairs.

1.4 Customer Support:

Customer support (End user) will be available through dedicated Call Centres and In Country

Help desks.

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Motorola ST130 Manuel de service Page 80