Motorola QIP64xx Series Guide de l'utilisateur télécharger pdf (Page 44)

TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide.

This information is to help you quickly solve a problem. If your problem

persists, contact your service provider.

Problem Possible Solution

The set-top will not

power on

The set-top may have received a software update and

may not power on while the new software is being

installed. Try again in a few minutes.

Verify that the AC power cord is connected to the set-top

and an AC outlet. Unplug the set-top from the AC outlet,

plug it back in, and then press the

POWER button.

If the set-top is connected to a switched outlet on

another unit, verify that that unit is powered on. Unplug

the set-top from the AC outlet, plug it back in, and then

press the

POWER button.

Press the POWER button on the set-top front panel

instead of the remote control. The batteries in the remote

control may be depleted.

The remote control

does not work

Verify that the remote control is in “Cable” mode.

Verify that there are no obstructions between the remote

control and the set-top. Aim the remote control directly at

the set-top front panel, not the TV or VCR.

The angle between the remote control and the set-top

may be too large. Stand in front of the set-top and not

too far to either side.

Press and release operation keys one at a time, firmly

and deliberately.

Try changing channels using the buttons on the set-top

front panel.

Check the batteries in the remote control. Install new

batteries if needed.

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Motorola QIP64xx Series Guide de l'utilisateur Page 44