Motorola TC55 Spécifications Page 18
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PARTNER BRIEF
TC55
MOTOROLA GLOBAL SERVICES
As our partner in selling Motorola products, you can
benefit from offering your customers a complete
solution that includes Enterprise Mobility Services.
Selling services up front with the product results in
a higher attachment rate. In addition, it provides a
unique opportunity to increase your profit margin while
providing a renewable revenue stream for your business.
Motorola’s flexible, channel-ready services are designed
to give your customers the services they need — when
and where they need them. In addition, Enterprise
Mobility Services benefit your customers’ businesses by:
• Providing expert product repair and telephone
technical support
• Helping to ensure they get the most value from their
Motorola investment
• Protecting their investment in our technology
SUPPORT SERVICES FOR THE TC55
Motorola’s Support Practice includes the complete
Support Services portfolio of traditional “break/fix”
services, including Service from Start with Comprehensive
Coverage through the software support programs.
Seamless integration with Motorola’s Support Services
team helps ensure ongoing support for your customer’s
complete solution. Our experienced support engineers
are available to assist customers with problem
diagnosis and resolution — helping to ensure their
mission-critical systems are always up and running at
peak performance.
Every TC55 configuration includes two years of Service
from the Start coverage at no extra cost. This support
program provides an added level of support well beyond
Motorola’s standard warranty, as well as beyond the
service plans typically available for consumer devices.
Service from the Start covers normal wear and tear
with a 3-day repair turnaround time, as well as technical
support and software updates. Customers interested
in a plan that covers accidental breakage can upgrade
to Service from the Start – Bronze with Comprehensive
Coverage. For customers who cannot afford equipment
downtime, upgrade to Service from the Start with
Advance Exchange Support to receive coverage for
accidental breakage as well as next-business-day
dispatch of a replacement device.
The following support services are available to keep
the TC55 operating at peak performance throughout
its lifecycle:
ENTERPRISE
MOBILITY
SERVICES
SERVICE DESCRIPTION
TIME OF
PURCHASE
LENGTH OF
COVERAGE
SERVICE
PART
NUMBER
Service from the Start*
(NOTE: this service
does not include
Comprehensive
Coverage)
• Two years of coverage at a one-time cost
• Covers:
– Normal wear and tear
– Note: Does NOT include comprehensive coverage or external components
damaged through accidental breakage such as displays or cracked housings
• Depot repair with 3-day in-house turnaround time
• Full access to technical support resources
• Rights to download and use software releases and supporting documentation
Included as part
of hardware
configuration
Two years
Included with
every TC55
Service from the
Start – Bronze with
Comprehensive
Coverage (UPGRADE)
• To be purchased as an upgrade to the Service from the Start offer included in
select configurations
• Multiple years of seamless coverage at a one-time cost
• Covers:
– Normal wear and tear
– Internal and external components damaged through accidental breakage
– Select accessories that ship together with Motorola’s TC55 touch computers
• Includes styluses, screen protectors, hand straps and battery doors
(where applicable)
• Bronze level service provides depot repair with 3-day in-house turnaround time
• Automatic application of engineering changes
• Full access to technical support resources
• Rights to download and use software releases and supporting documentation
Up front with
the hardware
(prepaid) or
within 30 days
thereafter
Two years
Three years
SSBL-TC55XX-20
SSBL-TC55XX-30
PAGE 17
GLOBAL SERVICES
Support Services
ExEcutivE Summary
Product Overview
revenue opportunities
Configurations/Acce ssories
Key Selling PointS
Featu res/Benefits/Differentiators
MARKET OPPORTUNITY
Target Markets/Applications
Qualifying Questions
Uncovering Opportunities
SaleS ToolS
Materials/Classification/Training
- PARTNER BRIEF 1
- THE TC55. THE PERSONAL TOUCH 2
- Qualifying Questions 3
- GRADE SMARTPHONES 4
- CONSUMER 5
- SMARTPHONE 5
- WHY IT MATTERS 5
- KEY SELLING POINTS 6
- BUSINESS TOUGH DURABILITY 7
- ERGONOMICS 7
- ENTERPRISE CLASS DATA CAPTURE 7
- FEATURES BENEFITS 10
- THE MARKET OPPORTUNITY 11
- Traditional enterprise user 12
- TC55 CONFIGURATIONS 13
- TC55 ACCESSORIES 14
- TC55 ACCESSORIES (continued) 15
- QUALIFYING YOUR CUSTOMER 16
- MARKET OPPORTUNITY 17
- Key Selling PointS 17
- MOTOROLA GLOBAL SERVICES 18
- GLOBAL SERVICES 19
- SaleS ToolS 19
- PRODUCT CLASSIFICATION 20
- AND CERTIFICATION 20
- WHY MOTOROLA SOLUTIONS 21
- CONTACT INFORMATION 21
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